SGT SAC

Digitizes and optimizes citizen services, enabling management of the different service channels, population characterization and measurement of service quality.

SGT SAC is the platform specialized in comprehensively managing citizen services in public entities. It enables management of the operation of service windows, service centers, digital kiosks, mobile service days and other channels for interacting with citizens. Every interaction is recorded, making it possible to know who was served, what service they received, how long the process took and how satisfied they were. It incorporates citizen characterization tools that build strategic information about the population served and support the design of evidence-based public policy.

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SGT SAC

What it does

Key features

Administration of service points and locations.

Queue and waiting-line management.

Recording of citizen interactions.

Characterization of citizens and population.

Management of mobile service days.

Citizen satisfaction surveys.

The challenge it solves

Many public entities do not know how many citizens they serve each day, the main reasons for inquiries, how long each interaction takes, or how satisfied users are with the services provided. This lack of information hinders continuous improvement and limits decision-making.

Concrete results

Benefits

Improves the citizen experience.

Reduces waiting and service times.

Optimizes the operation of service points.

Enables measuring service quality through real-time indicators.

Supports population characterization to inform public policy.

Generates statistical information for decision-making.

Reduces the use of manual records.

Increases the traceability of interactions performed.

Strengthens institutional transparency and efficiency.

Who it serves

Departments and entity type

User departments

Citizen Services Office.General Secretariat.Government Secretariat.IT Office.Planning.Social Development.Citizen Participation.Integrated Service Centers.Citizen Service Directorates.Hospitals and State Social Enterprises.Public utility companies.

Entity type

Municipal governments (Alcaldías).Departmental governments (Gobernaciones).Public utility companies.Public hospitals.Regional Autonomous Corporations.Public universities.Decentralized institutes.National agencies with citizen services.

Why SGT SAC

The differentiator

Unlike traditional solutions that only record interactions, SGT SAC manages the entire citizen-service operation, enabling management of service points, queues, mobile service days, population characterization, satisfaction surveys and performance indicators from a single platform. Its approach combines daily operations with data analysis, so every interaction generates strategic information to improve public services and strengthen institutional planning.

Requirements & integration

How it integrates

Requires SGT Core, which provides user administration, security, authentication, institutional configuration and the shared services of the ecosystem. It can be deployed as a standalone module and later grow with other components of the SGT Ecosystem.

Included services

Implementation support

Diagnostics of citizen service processes.
Configuration of service locations and points.
Setup of service types.
Design of characterization forms.
Staff training.
Digital kiosk implementation.
Configuration of indicators and control dashboards.
Go-live support.
Technical support and continuous improvement.

Want to see SGT SAC in action?

Schedule a personalized demo and we'll show you exactly how it adapts to your entity.

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