Digital Government & Citizen Services
AvailableSGT DocSpace
Fully manages correspondence, citizen requests (PQRSD), electronic documents and institutional archives throughout the entire document lifecycle.
SGT DocSpace is the document management platform of the SGT Ecosystem, designed to administer the official information of public entities from creation to final disposition. In a single environment it brings together correspondence registration, PQRSD management, electronic file administration, physical and digital archiving, and document control based on Records Retention Schedules. It guarantees full traceability of every document, complying with the standards of the General Archive of the Nation and the General Archives Law.
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What it does
Key features
Registration of incoming and outgoing correspondence.
End-to-end management of citizen requests (PQRSD).
Administration of electronic files.
Management of physical and digital archives.
Document organization through Records Retention Schedules (TRD).
Control of document loans and consultations.
The challenge it solves
Many entities still manage their correspondence, files and archives through manual processes or disconnected systems, leading to lost documents, lack of traceability, difficulty responding to citizen requests on time, and the risk of failing to comply with archival regulations.
Concrete results
Benefits
Significantly reduces paper usage.
Prevents the loss of documents.
Guarantees full traceability of correspondence.
Eases compliance with the General Archives Law and the General Archive of the Nation regulations.
Optimizes response times for citizen requests (PQRSD).
Organizes electronic files in a structured way.
Reduces document search times.
Strengthens institutional transparency.
Facilitates audits and control processes.
Preserves the institutional memory of the entity.
Who it serves
Departments and entity type
User departments
Entity type
Why SGT DocSpace
The differentiator
Unlike traditional document managers, SGT DocSpace brings official correspondence, PQRSD management, electronic files and the institutional archive together in a single platform, natively connected with the other systems of the SGT Ecosystem.
Requirements & integration
How it integrates
Requires SGT Core, which provides user administration, security, permissions, auditing and the shared services of the ecosystem. It can be deployed as a standalone module or integrated with other components of the SGT Ecosystem.
Included services
Implementation support
- Archival diagnostics.
- Document configuration.
- Setup of TRD and TVD schedules.
- Design of document workflows.
- Migration of digital documents.
- Digitization of physical archives.
- Staff training.
- Single service window implementation.
- Support in organizing the institutional archive.
- Technical support and continuous improvement.
Want to see SGT DocSpace in action?
Schedule a personalized demo and we'll show you exactly how it adapts to your entity.