Digital Government & Citizen Services
AvailableMi Portal Ciudadano
Centralizes in a single portal every digital service the entity offers to citizens, companies and organizations, enabling modern, secure and transparent interaction.
SGT Mi Portal Ciudadano is the digital interaction channel between the entity and its citizens. It lets people, companies and organizations access institutional services from anywhere, at any time, without needing to travel to the offices. It concentrates procedures, payments, inquiries, notifications and access to public information on a single digital platform, strengthening institutional transparency and advancing toward Digital Government.
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What it does
Key features
Citizen services portal.
Citizen registration and authentication.
Single citizen profile.
Access to digital procedures and services.
Status tracking of requests and procedures.
Download of certificates and records.
The challenge it solves
Citizens usually find institutional services scattered across different websites, offices and service channels, forcing them to travel or make multiple inquiries just to complete a single procedure.
Concrete results
Benefits
Enables access to institutional services 24 hours a day.
Reduces travel and service times.
Increases the use of digital channels.
Improves the citizen experience.
Reduces the operational burden on service offices.
Centralizes every service on a single platform.
Strengthens institutional transparency.
Eases communication between the entity and citizens.
Increases user satisfaction.
Contributes to the Digital Government strategy.
Who it serves
Departments and entity type
User departments
Entity type
Why Mi Portal Ciudadano
The differentiator
Unlike traditional institutional portals that work only as informational pages, SGT Mi Portal Ciudadano turns the entity’s website into a true digital services hub, where citizens can complete procedures, check obligations, download certificates, receive notifications and access the entire institutional offering from any device.
Requirements & integration
How it integrates
Requires SGT Core, which provides user administration, authentication, security, permissions and the shared services of the ecosystem. The portal can be deployed as the entity’s digital channel and connected with the other systems of the SGT Ecosystem.
Included services
Implementation support
- Citizen experience design.
- Configuration of the institutional portal.
- Visual identity setup.
- Publishing of procedures and services.
- Configuration of electronic forms.
- Integration with institutional services.
- Payment gateway configuration.
- Administrator training.
- Go-live support.
- Technical support and continuous improvement.
Want to see Mi Portal Ciudadano in action?
Schedule a personalized demo and we'll show you exactly how it adapts to your entity.